FAQs Medical: Rescheduling + No Shows

We understand that life can be unpredictable, and sometimes scheduling conflicts arise. We're happy to accommodate rescheduling requests whenever possible. To ensure the smooth operation of our services and to accommodate other members, we kindly ask for a minimum of 24-hour notice for any rescheduling requests. This allows us to adjust our schedules accordingly and ensures you can make the most of your session. If you need to reschedule, please reach out to our team as soon as possible, and we'll do our best to find a new appointment time that works for you. Rescheduling can be completed through the app, or with assistance from our team members.

We understand that unforeseen circumstances may arise, but if you're unable to attend a scheduled session, we kindly ask for your cooperation in providing us with a minimum of 24 hours' notice for cancellations or rescheduling. In the event of a no show, the session will be forfeited, as it prevents us from accommodating other members and efficiently managing our schedule. We appreciate your understanding and cooperation in adhering to our policies, as they help us provide the best possible service to all our members.